CONFLICT RESOLUTION IN THE WORKPLACE
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale. This course starts by explaining what constitutes as a conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.
ONLINE TRAINING COURSE OVERVIEW
The course covers information on:
The Causes and Symptoms of Conflict at Work
The Five Conflict Modes
Using the Modes
Making Positive Outcomes
ONLINE TRAINING COURSE BENEFITS
CPD & Institute of Hospitality Approved
Takes approximately 45 minutes to complete online
Download your certification on completion
Enrol and start today, so no need to wait
Works on any device that can access the internet
Has all the training materials that you need, so no hidden fees
Includes the end of course test at no extra cost
Allows free re-sits of the test if you do not pass first time
END OF COURSE ASSESSMENT
The end of course assessment demonstrates the student’s understanding of the information contained within the course. It must be passed to download the course certificate.
The assessment is taken online – the student does not need to attend an assessment centre
The assessment consists of multiple-choice questions
Students must achieve at least 70% in the assessment to pass it and download their course certificate
Students that do not pass the test can retake it at no extra cost (provided it is completed within 90 days from enrolment)
RECEIVING LOG-IN DETAILS
You will be sent an email (from firstname.lastname@example.org) that will contain instructions for accessing your course. Please check your SPAM / JUNK folder if you do not receive the email as it may get blocked by your firewall. If you have not received this within one hour, please contact email@example.com for a copy to be sent to you.
ACCESSING THE COURSE
The course materials will work on any internet enabled device running an up to date internet browser. You will have 90 days from the date of enrolment to log on and complete your course. The course does not need to be completed in one sitting.
You can log out and return any time up until the course is completed or until the 90 day access expires.
On successful completion of the course and test, both the student and the coordinator can download the course certificate