CUSTOMER SERVICE

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital in the workplace including communication skills and understanding customer needs. 

ONLINE TRAINING COURSE OVERVIEW

The course covers information on:

​​

  • About the Course 

  • What is Customer Service 

  • The Goals of Great Customer Service 

  • Discovering and Understanding Customer Needs 

  • Delivering Maximum Levels of Customer Service 

  • Making Customers Feel Great From the Start 

  • Communication Skills 

  • Non-verbal Communication and Body Language 

  • Dealing with Customer Complaints

BOOKING

 

Further details on costs can be found below plus the option to book online now. If you would like to do a free trial first, this can also be booked below.

Price: £25.00 + vat

Duration: 75 mins

ONLINE TRAINING COURSE BENEFITS

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  • CPD Approved

  • Takes approximately 75 minutes to complete online

  • Download your certification on completion

  • Enrol and start today, so no need to wait

  • Works on any device that can access the internet

  • Has all the training materials that you need, so no hidden fees

  • Includes the end of course test at no extra cost

  • Allows free re-sits of the test if you do not pass first time

END OF COURSE ASSESSMENT

The end of course assessment demonstrates the student’s understanding of the information contained within the course. It must be passed to download the course certificate.

  • The assessment is taken online – the student does not need to attend an assessment centre

  • The assessment consists of multiple-choice questions

  • Students must achieve at least 70% in the assessment to pass it and download their course certificate

  • Students that do not pass the test can retake it at no extra cost (provided it is completed within 90 days from enrolment)

FURTHER
DETAILS

RECEIVING LOG-IN DETAILS

You will be sent an email (from admin@trainingemail.com) that will contain instructions for accessing your course. Please check your SPAM / JUNK folder if you do not receive the email as it may get blocked by your firewall. If you have not received this within one hour, please contact info@sheq-aspenthorn.co.uk for a copy to be sent to you.

ACCESSING THE COURSE

The course materials will work on any internet enabled device running an up to date internet browser. You will have 90 days from the date of enrolment to log on and complete your course. The course does not need to be completed in one sitting.

You can log out and return any time up until the course is completed or until the 90 day access expires.

COURSE CERTIFICATE

On successful completion of the course and test, both the student and the coordinator can download the course certificate

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