PRINCIPLES OF COMMUNICATION
When working in the adult social care sector, communicating is essential to develop your understanding of a service user's needs, so you can provide them with the support they require. If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating.
ONLINE TRAINING COURSE OVERVIEW
The course covers information on:
Reasons People Communicate
Ways of Communicating
Identifying Communication Barriers
Reducing Communication Barriers
Getting Help With Communication Issues
ONLINE TRAINING COURSE BENEFITS
Takes approximately 75 minutes to complete online
Download your certification on completion
Enrol and start today, so no need to wait
Works on any device that can access the internet
Has all the training materials that you need, so no hidden fees
Includes the end of course test at no extra cost
Allows free re-sits of the test if you do not pass first time
END OF COURSE ASSESSMENT
The end of course assessment demonstrates the student’s understanding of the information contained within the course. It must be passed to download the course certificate.
The assessment is taken online – the student does not need to attend an assessment centre
The assessment consists of multiple-choice questions
Students must achieve at least 70% in the assessment to pass it and download their course certificate
Students that do not pass the test can retake it at no extra cost (provided it is completed within 90 days from enrolment)
RECEIVING LOG-IN DETAILS
You will be sent an email (from firstname.lastname@example.org) that will contain instructions for accessing your course. Please check your SPAM / JUNK folder if you do not receive the email as it may get blocked by your firewall. If you have not received this within one hour, please contact email@example.com for a copy to be sent to you.
ACCESSING THE COURSE
The course materials will work on any internet enabled device running an up to date internet browser. You will have 90 days from the date of enrolment to log on and complete your course. The course does not need to be completed in one sitting.
You can log out and return any time up until the course is completed or until the 90 day access expires.
On successful completion of the course and test, both the student and the coordinator can download the course certificate